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Known Issues for Game Launches (March 2022)

Equally always, we're standing to gear up for the build-upwards of games launching over the next few months. Nosotros understand that, at times, things tin go wrong, and we want you to know that we're working to resolve troubling experiences reported to us by our customers within the Xbox customs. Keep an eye on this list for updates to existing issues along with any new issues that may come up every bit new games launch.

All Games

Players are seeing error 0x8b05003 while trying to play or install games from disc on Xbox Serial X consoles.
- This is being investigated by our engineering teams and a fix is on the fashion, merely our support teams have found a workaround:
  - Open the Xbox app on phone or PC and sign in
  - Search for the game that cannot be installed
  - Printing Download to console and select the destination panel
  - Once the game has installed on that console, the disc can be inserted to play
Players are seeing their pre-orders canceled for games if they did not have a valid payment option on their business relationship at the time of the charge.
- All pre-orders typically charge customers 10 days before the game release date. This means that yous'll demand to have a valid payment pick on your account at least 10 days before a game release to avoid any billing bug. After a charge on your business relationship has failed for a pre-order, in that location volition exist some other attempt at a accuse a few days later on. If that second attempt fails to successfully charge, your pre-gild volition be canceled, and you lot'll need to repurchase the desired game once again after you have added a valid payment pick to your business relationship. To verify that your pre-lodge was successfully charged, and the game was added to your game library, sign in here and look for the successful proof of buy.
Players are seeing "Do yous own this game or app?" when launching a recently purchased game.
- To make sure you ain the game and didn't run into whatever issues with your payment option at the time the charge was attempted, head over to account.microsoft.com to ensure the game is marked every bit Completed in your order history. If not, you'll demand to purchase the game again because the initial buy did non go through.

Problems when purchasing a 5x5 code for a game or game improver at a retailer, and the code redeems CSV to the Microsoft account instead of granting access to the game or game addition.
- When you buy a digital lawmaking for a game or game add-on at a retailer, that code is meant to requite pre-paid money (CSV) to the business relationship of the user who redeems it. The user and so needs to use that prepaid balance to purchase the content from the Microsoft Store digitally. The outcome near users encounter is that the code does not cover local sales taxation. Be sure to choice upwards an boosted prepaid Xbox gift bill of fare to comprehend the tax of the buy or brand sure you have a valid payment option on the account then that you lot can complete your desired buy.

Players are seeing "We are unable to sync your data with the deject at the moment." error on Windows x.
- This may happen if you lot recently changed your Xbox Live account profile or permissions. Information technology may likewise happen if you lot're having internet connectivity issues, or in that location's an Xbox service outage.
- Cheque to make sure your internet connection is working by following this troubleshooting guide. This will also check to make certain there isn't an Xbox service outage.
- Sign out and dorsum into the Xbox app on your Windows 10 device to refresh your account credentials. You won't need to sign out or restart your device.

Issue with affect controls in the Xbox app for PC

Touch-enabled games not working correctly in the Xbox app for PC
- Nosotros're currently seeing bug with touch controls not displaying correctly for games that support this feature in the Xbox app for PC. Our engineering science teams are investigating the trouble, and a fix is on the way.

WWE 2K22 (Console)

Players who purchased Virtual Currency on ane platform are not seeing it on some other
- Purchasing VC on ane platform does not automatically announced on the other until it has been activated on that same platform. For example, if yous purchase VC for Xbox One and try to use information technology on Series X|S, it won't announced until yous load the Xbox One version of the game. This and then adds it to the shared wallet available across platforms. The same applies when purchasing VC for Xbox Series 10|S.
Some players may non run across their DLC content
- To use DLC for both versions of the game, all DLC must be installed. For instance, if y'all purchased the "nWo 4-Life" Edition, you'll effectively own 12 entitlements – 6 for Xbox One and half-dozen for Xbox Serial X|S (1 base game + 5 DLC).
WWE 2K22 is currently experiencing issues with servers due to the large volume of concurrent players. The developers are working to speedily accost the state of affairs. During this time, access to online game features and modes may exist inconsistent. More updates coming as they are available.

For whatever other issues relating to WWE 2K22, delight check 2k's support site Here.

CrossfireX (Console)

Players who purchased the Operational Catalyst Add-on between February 10 – 15th.
- You can request a refund if you were an agile Xbox Game Laissez passer member every bit this improver was intended to be included every bit part of your membership at launch. To do this, sign in athttps://account.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Catalyst and follow the steps to asking a refund. Refunds must be requested before March 10th.

Minecraft (PC)

Are you lot experiencing issues with the launcher on PC?
- We understand that some Game Pass members may be experiencing issues accessing the total version of Minecraft Coffee edition from the New Minecraft Launcher on PC. The Mojang team is working difficult to address these bugs to become y'all dorsum to playing. Here are some of the reasons why you may exist having an consequence:
- If you are aPCGamePassorUltimatepossessor, there was a problems preventing you from accessing Minecraft Java edition
- Make sure to install the Minecraft launcher on your primary difficult bulldoze and not on whatsoever secondary or external hard drives.
We know that yous may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home
Are yous receiving a Demo Version of the game when y'all ain the full version?
- Mojang has published a help article here to help answer your questions and get you to a solution
- If you require further assist, you can open a ticket with Mojang here nether "Report a Concern"
At Minecraft | Xbox Back up y'all'll notice troubleshooting tips and links to assist pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on dissimilar platforms.

Full War: Warhammer three (PC)

The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You tin bring together cross-network play" privilege is gear up to "Block"
- Gear up the "You tin can join cross-network play" privilege to "Allow" (this will be fixed in a future title update)
The game may become unresponsive when toggling between active windows subsequently the resolution has been changed , and the "Run in window" option is disabled
- Restart the game and keep the resolution settings the same while playing, or select the "Run in window" option (this volition be stock-still in a futurity title update)
During battle, flying monsters ordered to set on monstrous footing entities may struggle to land and effectively engage their target
- Apply the new "Land" push to land the flight monster near its intended target and issue an assault social club from at that place
Some PCs running Windows 10 with Intel 12th generation CPUs (Alder Lake) may see inconsistent frame rates and/or stuttering
- Upgrade from Windows 10 to Windows 11
Running the game for the first time in offline mode prevents access to the Ogre Kingdoms Race pack content
- Ensure that you're online the start time yous run the game

Dying Light 2 (Console + PC)

Customers are unable to play game and getting disconnected.
- The developer is working on this upshot.
Customers are having trouble redeeming awards, codes, and other in-game content.
- The programmer is working on this result.

For a full listing of release notes being tracked by TechlandGG, please visit Dying Calorie-free 2 Support Solutions

Elder Scrolls Online (Cloud)

Players may feel frequent disconnects while playing The Elder Scrolls Online with Xbox Cloud Gaming
- We're aware of frequent player disconnects leading to a suboptimal experience while playing The Elderberry Scrolls Online with Xbox Cloud Gaming. We have identified a fix that nosotros await to take a few months to implement.
- While this piece of work is in progress, The Elder Scrolls Online will be temporarily unavailable on Xbox Deject Gaming. This change goes into outcome starting on Friday, February eleven, 2022. Yous may still enjoy The Elder Scrolls Online and access your existing Xbox ESO account by installing the game to an Xbox console.

Rumbleverse (Console)

Iron Galaxy recently announced that the launch of this title has been moved out to a future appointment. If you've already pre-ordered information technology digitally from the Microsoft Shop then your society volition be automatically cancelled, and you'll need to re-order it once information technology's available over again. If y'all used Microsoft account credit to pay for all or part of your social club, then this volition exist refunded back into your account.

Halo Infinite (Cloud + Console + PC)

Customers are unable to download or install Halo Infinite Campaign on PC devices.
- Customers should uninstall and and then reinstall the HD texture pack. Afterward, effort launching the game.
- If the outcome even so persists, un-install and re-install the full game.

Purchasing Halo Credits outside of the game will not show value in-game
- If you lot leave the in-game store to buy Halo Credits and then y'all volition demand to restart the game to see your balance
Pre-ordering Halo Space in-game doesn't reflect in the user interface
- Restarting the game volition resolved this
Players are unable to redeem a promotional code
- The website to redeem this is https://HaloWaypoint.com/redeem, and you'll need to make sure that codes are entered in ALL CAPS, and include the hyphens (e.chiliad., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full list of release notes being tracked by 343 Industries, please visit the Halo Infinite Multiplayer Beta Release Notes page.

Call of Duty: Warzone (Console)

Nosotros're aware of an event with Telephone call of Duty: Warzone which requires players to have an Xbox Live Gold membership in society to play. Nosotros are working with our partners at Activision to resolve the issue every bit this requirement is not necessary for free-to-play titles like Telephone call of Duty: Warzone.

Call of Duty: Vanguard (Console)

The game shows there's a problem connecting to the Xbox network
- This may happen even though the Xbox network is available, notwithstanding some other partner service has become unavailable.
- The error message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].
  - Please check the Xbox condition page, which will show if the Xbox network is available or non, too equally any partner services we know are down.
  - If the Xbox network is down and so monitor this page until information technology'due south available, and then restart the game to continue playing online.
The game becomes unresponsive after reconnecting to the Xbox network services during agile gameplay
- If you outset a entrada and aren't already connected to the Xbox network, reconnecting while playing may result in the game condign unresponsive.
  - Restarting the game volition resolve this issue.

The game becomes unresponsive after accepting a game invitation to a Zombies game session
- If you're in a entrada and the game suspends due to no action or some other game/app being launched, so receiving and accepting an invite to play Zombies may result in the game becoming unresponsive.
  - Restarting the game volition resolve this upshot.
The game doesn't connect to a party while playing in campaign way
- If y'all're in a campaign and the game suspends due to no activity or another game/app existence launched, then receiving and accepting an invite to join a party may non connect with the following errors: Communication with the Xbox Live servers has been interrupted and Party Not Joined – The request did not succeed
  - Restarting the game will resolve this outcome.

For whatsoever other issues relating to Telephone call of Duty: Vanguard, please visit the Activision Support site.

Mortal Kombat 11 (Console + PC)

Mortal Kombat eleven is now available on PC. Any players who have an agile PC Game Pass or Xbox Game Pass Ultimate subscription can download and play with no additional cost. Additionally, this is now an Xbox Play Anywhere title, so players who already own Mortal Kombat 11 on Xbox can download and play on PC with no additional cost. This too means that purchasing the game will grant ownership on Xbox and PC platforms.

There are a few issues that we're tracking with the launch:

Cross-Play between Xbox and PC is not currently bachelor
- Console players will be able to play confronting other console players (Xbox and PlayStation), yet not against PC players, and vice-versa. Sending an invite between console and PC volition not be received.
- The squad are looking at adding Cantankerous-Play and Leaderboards at a future date.

Some parts of the game may not be downloaded automatically
- If yous're trying to access Story content in-game on PC and it's missing, launch the Xbox app, right-click Mortal Kombat xi from your listing of installed games and select Manage. Select the box for Story content (Standard or 4K), then select Apply changes.

For any other issues relating to Mortal Kombat 11, please visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently announced that the launch of this title on Xbox has been moved out to August 23rd, 2022. If you've already pre-ordered it digitally from the Microsoft Shop and then your society volition be automatically cancelled, and y'all'll need to re-order from the store hither:

Standard Edition
Gilded Edition
Platinum Edition

If y'all used Microsoft account credit to pay for all or function of your social club so this volition automatically be refunded back into your account. Additionally, if yous pre-ordered the Platinum Edition then your access to Saints Row: The Third Remastered will be revoked until you lot re-lodge the Platinum Edition.

Resident Evil Village (Console)

Re:Poetry is not available at launch.
- Although the multiplayer game, Re:Verse, is included in your digital buy of Resident Evil Hamlet, it'due south not however available. Please bank check the official Resident Evil website for updates on when this will exist available.
- If you try to launch Re:Verse before the launch date, you lot'll encounter a "Please cheque back later." Message until information technology'due south available.
- Visit the Capcom Support page if you still demand aid.
Re:Verse doesn't have an Xbox Series X|S version.
- If you own an Xbox Series X|S console, y'all'll observe that Re:Verse doesn't appear if you filter on games optimized for Xbox Series Ten|S. To discover Re:Verse on your console, y'all'll need to expect under Xbox 1 games. Resident Evil Village will be listed as Optimized for Xbox Series X|South in your game library.

NBA 2K22 (Console)

Guidance for redeeming codes after purchasing the 75th Anniversary Edition on disc
- Also as digital versions of the game, NBA 2K22 is also available to purchase from retailers in two formats:
  - NBA 2K22 75th Ceremony Edition for Xbox Serial consoles
    - Contains a lawmaking for the Xbox One version
  - NBA 2K22 75th Anniversary Edition for Xbox One console
    - Contains a code for the Xbox Series version
- If y'all redeem a code and it matches the version of the game y'all purchased physically, that means that you may have the incorrect lawmaking. In this case, please contact our Xbox Support team (not 2K Support) and have your receipt and copy of your code handy, as we won't be able to help yous without them.

Spellforce Three Reforced (Console)

THQ Nordic recently announced that the launch of this championship on Xbox has been moved out to March eighth, 2022. If yous've already pre-ordered it digitally from the Microsoft Shop then your order volition be automatically cancelled, and you'll need to re-order from the store here : SpellForce III Reforced | Xbox. If you used Microsoft account credit to pay for all or part of your order and then this will be refunded back into your account.

For the latest updates, visit the official THQ Nordic press release site.

Psychonauts (Cloud + Console + PC)

Players are unable to select unlike languages on the Windows ten version
- Here are the steps you'll need to take to change the default game language to either English, French or German:
  - Create an empty text file called Psychonauts.ini. Make sure that you save the file with an .ini extension, as some editors such as Notepad volition endeavor to relieve every bit .txt past default. Y'all don't want a file called Psychonauts.ini.txt.
  - Open the file and type language english or linguistic communication french or linguistic communication german and salve the file.
  - Open Windows Explorer and re-create the file to C:\Program Files\ModifiableWindowsApps\Psychonauts.

Players are unable to modify the Gamepad Rumble setting on the Windows 10 version
- Hither are the steps you lot'll need to take to change the Rumble setting:
  - Open Windows Explorer and navigate to the salve information inside C:\Users\{username}\AppData\Local\Psychonauts.
  - Open up the appropriate contour folder within the salvage information location.
  - Open up the .ini file with a text editor, such as Notepad.
  - Modify EnableRumble=faux to EnableRumble=truthful (or vice-versa to disable).

EA Play

10-hour trials for games are counting downward time when users are not actively playing the games.
- This can occur a few different ways merely most oftentimes when the game is paused and left running. To prevent this from happening, please make certain that yous fully quit out of the game from the guide menu when you're finished with each session within your 10-hour trial. To do this:
  1. Press the Xbox button on your controller and then highlight the game from your recently played listing.
  2. Press the Menu push button and highlight Quit.
  3. Press the A push button.

There's no EA Play app on Xbox Series Ten|Southward consoles.
- The EA Play app is not necessary to enjoy the benefits of EA Play. If you're looking for ways to claim your x-hour trials for popular games such equally FIFA 21 or Madden NFL 21 on an Xbox Series X|S panel, get to the Store and search for your game. Then select Gratis Trial with EA Play on the game description page. To access the entire EA Play library, become to My games & apps > Full library > EA Play .